Privacy Policy
OneLead Privacy Policy
OneLead ("App", "Platform", "Service") is owned and operated by Ten Sol Software Private Limited ("Company", "We", "Us", "Our").
We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, process, and protect information when you use OneLead mobile applications, websites, and related services.
By using OneLead, you agree to the collection and use of information in accordance with this Privacy Policy.
Company Information
Company Name: Ten Sol Software Private Limited
Website: https://onelead.in
Email: admin@onelead.in
Contact Number: +91 9313683602
Information We Collect
Account Information
When you register or use OneLead, we may collect:
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Name
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Mobile Number
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Email Address
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Company Name
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Business Information
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User Profile Information
CRM & Business Data
Users may voluntarily store:
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Leads
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Customer Records
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Follow-up Notes
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Call Information
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Tasks
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Team Information
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Attendance Data
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Business Reports
Device Information
We may collect:
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Device Model
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Device Identifier
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Operating System Version
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Application Version
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Crash Logs
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Diagnostic Information
Usage Information
We may collect:
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Login Activity
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Feature Usage
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Session Information
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Activity Logs
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Error Reports
Permissions Used By OneLead
Phone Permission
Used to:
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Initiate phone calls from leads
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Enable Auto Dialer functionality
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Improve telecalling workflow
OneLead does not record phone calls unless explicitly enabled and permitted by applicable laws.
Contacts Permission
If enabled by the user, contacts may be imported to simplify lead creation and management.
Contacts are never sold or shared with third parties.
Notification Permission
Used to:
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Follow-up reminders
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Task alerts
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CRM notifications
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Team activity updates
Camera Permission
Used only when users upload profile photos, documents, or images.
Storage Permission
Used to:
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Upload documents
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Export reports
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Download files generated by the platform
Internet Permission
Required for:
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Cloud synchronization
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CRM functionality
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Data backup
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Authentication
How We Use Information
We use collected information to:
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Provide CRM services
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Manage leads and customers
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Enable telecalling functionality
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Generate reports and analytics
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Improve application performance
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Provide customer support
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Detect fraud and abuse
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Maintain service security
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Comply with legal obligations
Data Storage & Security
We implement reasonable technical, administrative, and organizational safeguards to protect data.
These measures include:
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Secure authentication
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Encrypted communications
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Access controls
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Server security monitoring
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Data backup procedures
However, no electronic storage or transmission method can be guaranteed to be 100% secure.
Data Sharing
We do not sell personal information.
We may share information only in the following situations:
Service Providers
With trusted vendors that help us operate:
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Cloud infrastructure
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Payment processing
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Notification services
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Analytics services
Legal Requirements
If required by:
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Court orders
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Government authorities
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Law enforcement agencies
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Regulatory requirements
Business Transfers
If the company undergoes:
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Merger
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Acquisition
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Corporate restructuring
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Asset sale
User Generated Data
Users are responsible for ensuring that any customer information, lead data, or business information uploaded into OneLead has been collected lawfully and with appropriate consent where required.
OneLead acts solely as a service provider for data stored by users.
Third-Party Services
The platform may integrate with:
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Google Services
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Firebase Services
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Razorpay
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Stripe
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WhatsApp Launch Services
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Other authorized third-party services
Such services operate under their own privacy policies.
Data Retention
We retain information:
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As long as the account remains active
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As necessary to provide services
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To comply with legal obligations
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To resolve disputes
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To enforce agreements
Upon account deletion, data may be deleted or anonymized unless retention is required by law.
Children's Privacy
OneLead is intended for business use and is not directed toward children under 18 years of age.
We do not knowingly collect information from children.
User Rights
Users may request:
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Access to their data
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Correction of inaccurate data
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Account deletion
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Data export where applicable
Requests may be submitted to:
Limitation of Liability
While we implement reasonable security measures, users acknowledge that:
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Internet transmissions are not completely secure.
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Unauthorized access may occur despite safeguards.
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Users are responsible for protecting login credentials.
Ten Sol Software Private Limited shall not be liable for indirect, incidental, consequential, or special damages arising from unauthorized access, service interruptions, or misuse by third parties beyond our reasonable control.
Compliance
OneLead is designed to comply with applicable privacy and data protection requirements, including reasonable security practices and platform policies required by Google Play and other distribution platforms.
Users are responsible for complying with local telemarketing, customer communication, and data protection regulations applicable to their business activities.
Changes To This Privacy Policy
We may update this Privacy Policy periodically.
Updated versions will be posted on:
https://onelead.in/pages/privacy-policy
Continued use of the platform after updates constitutes acceptance of the revised policy.
Contact Us
For privacy-related questions, concerns, or requests:
Ten Sol Software Private Limited
Email: admin@onelead.in
Phone: +91 9313683602
Website: https://onelead.in