Refund Policy
This Refund Policy governs all purchases, subscriptions, and payments made for OneLead services operated by Ten Sol Software Private Limited.
Company Information
Company Name: Ten Sol Software Private Limited
Website: https://onelead.in
Email: admin@onelead.in
Phone: +91 9313683602
General Refund Policy
OneLead is a digital software service. By purchasing any subscription, plan, or service, you acknowledge that access to digital resources, software functionality, and cloud services may begin immediately after activation.
Due to the nature of digital products and SaaS services, payments are generally non-refundable unless otherwise required by applicable law.
Subscription Plans
- Monthly subscription fees are non-refundable.
- Annual subscription fees are non-refundable.
- Partially used subscription periods are not eligible for refunds.
- Unused subscription time cannot be converted into cash or credits.
Duplicate Payments
If a customer is charged more than once for the same transaction due to a payment processing error, duplicate charges may be eligible for a refund after verification.
Failed Transactions
If a payment is deducted but the subscription is not activated, customers should contact our support team. After verification, the amount may be refunded or the subscription may be activated.
Cancellation Policy
Users may cancel their subscriptions at any time.
Cancellation prevents future billing but does not automatically qualify the user for a refund of previously paid fees.
Service Interruptions
Temporary service interruptions caused by maintenance, upgrades, internet issues, force majeure events, or third-party service providers do not automatically qualify for refunds.
Account Termination
If an account is suspended or terminated due to violation of our Terms & Conditions, no refund shall be provided.
Exceptional Refund Requests
Refund requests may be reviewed on a case-by-case basis at the sole discretion of Ten Sol Software Private Limited.
Approval of any refund request is not guaranteed.
Refund Processing Time
If a refund is approved, it may take 7 to 15 business days to appear in the customer's original payment method depending on the payment provider and banking system.
Third-Party Payment Providers
Payments processed through Razorpay, Stripe, Google Play, App Store, or other third-party payment providers may also be subject to the refund policies of those providers.
Changes To This Refund Policy
We may update this Refund Policy from time to time.
Updated versions will be available at:
https://onelead.in/pages/refund-policy
Contact Us
Ten Sol Software Private Limited
Email: admin@onelead.in
Phone: +91 9313683602
Website: https://onelead.in